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These consumer terms and conditions form the basis of your Continuing Credit Contract with PayRight for your PayRight Zero Account.

The full details of your Continuing Credit Contract with PayRight are included in:

  • these Terms and Conditions;

  • the Application Form; and

  • the Credit and Repayment Schedule.


1. How to apply for you PayRight Zero Account

1.1 An application for a PayRight Zero Account can be made at a Participating Merchant by completing an Application Form and entering into a Credit and Repayment Schedule in relation to a proposed purchase. You can either complete your application online or in paper form. The online application form can be completed by either yourself or a Participating Merchant on your behalf.

1.2 If your application is approved, you will be provided with an amount of credit to apply to your intended purchase from that Participating Merchant. This amount of credit is your Initial Credit Amount.

1.3 If you wish to make subsequent purchases using your PayRight Zero Account, you will be required to complete a new Application Form and meet the conditions in clauses 3.3 and 3.4. You will enter into a new Credit and Repayment Schedule in relation to each subsequent purchase. Each application for credit will be assessed at the time it is made.

1.4 A PayRight Zero Account can only be used to make purchases from Participating Merchants.

1.5 By submitting your Application Form, you accept these Terms and Conditions and agree to be bound by them.

1.6 To apply for a PayRight Zero Account you must (among other things):
(a) be an Australian citizen or permanent resident;
(b) be over 18 years of age;
(c) be deriving an income;
(d) if employed, provide your employer’s details for verification purposes;
(e) provide a valid Australian driver’s licence or Australian passport,when you submit your Application Form at a Participating Merchant; and
(f) provide a suitable credit or debit card for the purpose authorising regular direct debit repayments.

2. Your representations

2.1 By accepting these Terms and Conditions you acknowledge that PayRight has agreed to establish your PayRight Zero Account based on the information contained in your Application Form. You represent and warrant to PayRight that the information that you have provided in your Application Form is true and correct in every respect. If any of your personal details change (including your name or any contact details) or there is any change to your financial situation that may make it difficult for you to meet your repayment obligations under your PayRight Zero Account, then you must notify PayRight immediately. If you do not notify PayRight of any changes to your personal information or financial situation then PayRight will not be responsible for any issues or claims that may arise as a result of it being unaware of your changed circumstances.

2.2 By accepting these Terms and Conditions you also:

(a) consent to PayRight using your personal information to administer your PayRight Zero Account;
(b) consent to Participating Merchants using your personal information to administer and facilitate your purchases and related payments;
(c) consent to PayRight using your personal information in its dealings with credit reporting agencies in relation to your application for a PayRight Zero Account and PayRight’s subsequent management of your PayRight Zero Account;
(d) agree to repay all amounts charged to your PayRight Zero Account including all applicable fees and charges and any other amount properly charged in accordance with this Continuing Credit Contract; and
(e) warrant that the account details that you have provided in the Application Form for the purpose of the direct debit payments are true and correct and that direct debiting is available in connection with the nominated account.

3. How your account works

3.1 When PayRight receives your Application Form it will assess your application for credit in relation to the proposed purchase. PayRight reserves the right to approve or deny your initial application at its complete discretion. If it is your first application and PayRight decides that you are suitable, it will notify you that the Continuing Credit Contract is in effect and open your PayRight Zero Account immediately, after which you will be able to use it for your proposed purchase. You will receive a communication from PayRight informing you of the details of your PayRight Zero Account.

3.2 After the Initial Credit Amount is advanced, the Amount of Credit available through your PayRight Zero Account will be set to zero. You will not be able to request any further credit advances to make subsequent purchases until you have repaid some of the Initial Credit Amount.

3.3 Subject to clause 3.4, if you already have a PayRight Zero Account and you have repaid some of the Initial Credit Amount and any fees and charges, you may request further amounts of credit. The amount you may request is the difference between your Credit Limit and the amount outstanding under the PayRight Zero Account.

3.4 PayRight will only approve your request for a further advance if:

(a) you have completed an Application Form;
(b) the advance is for a purchase from a Participating Merchant;
(c) you are not in default under this Continuing Credit Contact and you have not been late on more than 3 repayments;
(d) your PayRight Zero Account has not been closed, suspended or terminated;
(e) you provide any documentation necessary by PayRight or the Participating Merchant to consider your application; and
(f) you provide any documents PayRight may reasonably require from time to time.

3.5 A separate Credit and Repayment Schedule will be provided for each subsequent purchase.

3.6 You may not be entitled to use your PayRight Zero Account to pay for the entire cost of a purchase from a Participating Merchant. After assessing your Application, PayRight will advise the Participating Merchant of the Amount of Credit available to you in relation to the proposed purchase. You may be required to pay part of the purchase price by way of deposit. PayRight will advise the Participating Merchant of the minimum deposit required in relation to a particular purchase (if any). You must pay any required deposit either directly to the Participating Merchant or if you applied online to PayRight during the application process. You will not be able to apply your PayRight Zero Account to the balance until the deposit has been paid and the Participating Merchant confirms they have provided or delivered the purchase

3.7 Your PayRight Zero Account is not transferrable and can only be used by you.

3.8 PayRight may review your PayRight Zero Account at any time and you must provide PayRight with any information it reasonably requires to conduct such review.

3.9 You may cancel your PayRight Zero Account at any time by notice to us provided any outstanding amounts have been paid and your PayRight Zero Account balance is zero.

3.10 PayRight may close your PayRight Zero Account if outstanding amounts have been paid and your account balance has been zero for at least 12 months. PayRight will give you 30 days’ notice of its intention to close your account.

3.11 You must pay any outstanding amounts due under your PayRight Zero Account immediately on giving or receiving notice that it is to be closed.

3.12 If you wish to open a new PayRight Zero Account after your PayRight Zero Account has been cancelled, you will have to re-apply to PayRight. PayRight reserves the right to approve or deny this new application at its sole discretion. If your application for a new PayRight Zero Account is approved, it will form a new Continuing Credit Contract between you and PayRight.

4.Fees and charges

4.1 PayRight will not charge you any interest on any credit provided by us to you through your PayRight Zero Account. However, you will be required to pay the fees set out in the Credit and Repayment Schedule. PayRight will not charge you any fees for providing credit under this Continuing Credit Contract that exceed $200 in the first 12 months after you open your PayRight Zero Account or $125 in any subsequent 12 month period.

4.2 You may also be required to pay additional reasonable fees related to the enforcement of the Continuing Credit Contract if you are in default, such as late payment fees or enforcement costs. These fees are not for providing the credit and do not fall within the limit described in clause 4.1.

4.3 Late payment fees will only be charged if you fail to make any scheduled repayments or if you fail to pay the total amount due under a Credit and Repayment Schedule by the due date. You will be notified of any applicable late payment fees in a Late Payment Notice. These fees are not for providing the credit and do not fall within the limit described above.

4.4 While your PayRight Zero Account remains active, PayRight may continue to charge account keeping fees which will be debited from your nominated account in accordance with the direct debit direction in the Application Form. This account keeping fee will be a monthly charge. Where there is an outstanding amount due under an existing Credit and Repayment Schedule, the monthly account keeping fee will be debited at the same time as a fortnightly repayment due under the Credit and Repayment Schedule (typically every second repayment). Where there is no existing Credit and Repayment Schedule, account keeping fees will be charged monthly on the final business day of the month.

4.5 PayRight may charge to your PayRight Zero Account any fees or charges arising under the Continuing Credit Contract including any late payment fees or enforcement fees.

5. Making purchases

5.1 You will be required to submit an Application Form and enter into a Credit and Repayment Schedule in relation to each purchase you make using your PayRight Zero Account. The Credit and Repayment Schedule will set out the:

(a) establishment fee (for new PayRight Zero Accounts only);
(b) Amount of Credit applicable to the purchase;
(c) total purchase price;
(d) number and amount of minimum repayments required;
(e) frequency of payments under the direct debit repayment plan; and
(f) applicable fees and charges.

5.2 Your PayRight Zero Account will remain active and available for you to make additional purchases unless your PayRight Zero Account is closed in accordance with these Terms and Conditions.

6. Making payments

6.1 Payments will be made by direct debit at regular intervals in accordance with the direct debit information provided by you in the Application Form and these Terms and Conditions. Each Credit and Repayment Schedule will set out the frequency and amount of the direct debit repayments required to satisfy payment of any applicable fees and charges and repayment of the credit provided.

6.2 From time to time, a direct debit may be unsuccessful (for example, because you do not have sufficient funds in your account). If a direct debit is unsuccessful further attempts may be made to deduct that amount. No more than one attempt will be made every business day. Your financial institution may charge you fees if this occurs. You must also pay the late payment fee in accordance with clause 6.4 below (except where the reason the direct debit is unsuccessful is due to our act or omission).

6.3 You can make additional repayments at any time or repay the total amount owing under a Credit and Repayment Schedule at any time. PayRight may charge you an additional payment fee in respect of any additional repayments you make. This additional payment fee is included in the calculation of the maximum fee amount in clause 4.1. For as long as there is an outstanding balance in respect of a Credit and Repayment Schedule you will be required to make the minimum repayments required in accordance with the direct debit arrangements regardless of whether you have made any additional repayments.

6.4 If you fail to make a minimum repayment by the due date (including because a direct debit is unsuccessful), PayRight may issue you with a Late Payment Notice and charge you a late payment fee.

6.5 PayRight may use any payment it receives from you to satisfy any amount that you are due to pay in any manner it chooses. For example, PayRight may choose to apply a payment in satisfaction of outstanding enforcement fees or late payment fees in priority to any outstanding scheduled minimum repayments. Ordinarily, PayRight will apply payments in the following order:

(a) enforcement fees;
(b) late payment fees;
(c) other fees and charges; and
(d) outstanding balances in relation to purchases.

6.6 Any fees and charges or other amounts that have accrued and remain outstanding on the final repayment date in the Credit and Repayment Schedule under this Continuing Credit Contract, must be paid along with the final repayment. PayRight will debit your nominated account for the final minimum repayment and all outstanding accrued fees and charges and other amounts on the final repayment date in your Credit and Repayment Schedule.

7. Statements, notices and other information

7.1 You will be issued with statements by PayRight upon request.

7.2 You should check your statements carefully to ensure that you agree with all of the entries. If you are aware or think there is an error on your statement, you must contact PayRight immediately.

7.3 PayRight will send you statements, notices and other information by email unless you nominate an alternative preferred method of communication or PayRight decides otherwise. Sometimes PayRight may email you with a link to information or notices that have been posted on its website.

7.4 PayRight will not send you paper statements unless you specifically request them, PayRight chooses to do so or PayRight is required by law to issue a statement or notice in this form. If you would like to receive paper statements, please contact PayRight to request this (PO Box 2627, Cheltenham VIC 3192).

7.5 You are responsible for ensuring that PayRight has your most recent email address and for regularly checking your nominated email account for information from PayRight regarding your PayRight Zero Account.

7.6 If you request a copy of any statement, notice or other information that has been sent to you by email, PayRight may charge you a fee for providing a paper copy.

8. Default

8.1 You will be in default if:

(a) you fail to pay the amount set out in a Late Payment Notice by the due date for payment;
(b) you fail to repay the total amount of credit provided together with all applicable fees and charges by the final due date for payment notified in the Credit and Repayment Schedule or otherwise agreed with PayRight; or
(c) you do any of the following and it has a material impact (as defined in 8.2 below):
(i) you breach a provision of this Continuing Credit Contract.
(ii) you do not comply with the law; or
(iii) you give us incorrect, incomplete or misleading information.

8.2 A default has a “material impact” if PayRight reasonably considers that the event, by its nature, is material or the event has had, or is likely to have, a material impact on:
(a) your ability to meet your obligations under this Continuing Credit contract;
(b) PayRight’s credit or security risks (or PayRight’s ability to assess these); or
(c) PayRight’s legal risks or reputation.

8.3 If you are in default PayRight may do any or all of the following:
(a) close, cancel or suspend your PayRight Zero Account;
(b) require you to pay all or part of the outstanding balance of your PayRight Zero Account; or
(c) take further action to enforce its rights and recover the amounts due including (but not limited to) referring you to a credit and collection agency.

8.4 Subject to clause 8.5, PayRight will issue you with a Default Notice before it exercises any of its other rights. The Default Notice will advise you of the default and notify you of how to remedy it and by when it must be remedied. If you do not or cannot remedy the default within the time set out in a Default Notice all amounts you owe to PayRight in your PayRight Zero Account and otherwise in connection with this Continuing Credit Contract will immediately become due and payable and PayRight may take further action to enforce its rights and recover the amounts due.

8.5 If PayRight believes that you have fraudulently induced it to enter into this Continuing Credit Contract and this has a material impact as defined in 8.2 above, or PayRight cannot locate you after making reasonable attempts to do so, or PayRight is otherwise authorised by a court or tribunal, then PayRight is not required to give you a Default Notice and the amount outstanding in your PayRight Zero Account will immediately become due and payable without prior notice to you.

8.6 If your PayRight Zero Account is closed, cancelled or suspended, you must still make payments in accordance with any applicable Credit and Repayment Schedules until the outstanding balance of your PayRight Zero Account is paid in full.

8.7 You will be responsible for paying any reasonable costs incurred by PayRight in enforcing this Continuing Credit Contract including the costs of any third party engaged by PayRight to enforce this Continuing Credit Contract and recover outstanding monies.

9. Privacy

9.1 PayRight complies with the Australian Privacy Principles and only collects the personal information that you provide to it in your Application Form or otherwise provided in connection with the operation and use of your PayRight Zero Account. PayRight may also collect your personal information from others, for example, if PayRight needs information from third parties to verify the information that you have provided in your Application Form. PayRight will only use your personal information for the purposes set out in its Privacy Policy including assessing your application for a PayRight Zero Account, managing and operating your PayRight Zero Account, conducting reviews of your PayRight Zero Account and to comply with applicable laws in Australia or overseas (if relevant).

9.2 PayRight will only retain your personal information for as long as it is necessary to satisfy the purpose for which it was provided. PayRight does not generally share your personal information with others unless this is necessary for or ancillary to the purpose for which you provided the information. For example, PayRight may share your personal information with Participating Merchants at which you intend to use your PayRight Zero Account, with credit reporting agencies or with others if required by law.

9.3 You may ask to see any personal information that PayRight holds about you at any time and PayRight will provide you with access. If there are any errors or omissions in the information held by PayRight please ask for it to be corrected.

9.4 For further information regarding privacy please see PayRight’s Privacy Policy. You can access a copy of PayRight’s Privacy Policy by contacting the PayRight Privacy Officer on 1300 338 496 or by emailing

10. Direct Debt

10.1 By signing the Application Form you accept the direct debit terms and conditions contained in this clause. Once you complete and sign the Application Form containing the direct debit particulars PayRight will make arrangements with your nominated financial institution to debit your nominated account in accordance with the instructions contained in the Application Form. Other applicable fees and charges will be debited when due or otherwise with reasonable notice. Where a debit payment is due on a day that does not occur in a particular month then PayRight will arrange for the payment to occur on the last business day of the month. If the payment is due on a day that is not a business day, PayRight will arrange for the payment to be debited on the immediately following business day. If you wish to change any arrangements in relation to the direct debit, please contact PayRight.

10.2 You must ensure that you have sufficient funds in your nominated account to allow a scheduled direct debit payment to be made. If there are insufficient funds then:

(a) you may be charged a fee or interest or both by your financial institution;

(b) PayRight may charge you fees; and

(c) you must arrange for the scheduled payment to be made by another method or arrange for sufficient clear funds to be in your account by an agreed time so that PayRight can process the payment

10.3 It is up to you to verify that the direct debit payments deducted from your count are correct. You must notify PayRight immediately if you believe that there has been an error in debiting your account. PayRight will investigate any such query and deal with it promptly and in good faith. If your query cannot be resolved to your satisfaction immediately, PayRight will investigate further and notify you of when you can expect a further response. If PayRight determines that it has incorrectly debited your account then it will adjust your account accordingly by crediting your account or otherwise providing you with a refund. If PayRight determines that your account was not incorrectly debited, then PayRight will inform you of the reasons why.

10.4 PayRight is required to pay GST on a supply made by it in connection with the direct debit arrangements, then you must pay to PayRight an amount equal to the consideration payable or the supply multiplied by the prevailing GST rate on demand.

10.5 The information relating to your direct debit payments will be kept confidential by PayRight and PayRight will make all reasonable effects to ensure that any such information is kept secure and to ensure that any employees or agents of PayRight who have access to the information about you do not make any unauthorised use, modification, reproduction or disclosure of that information. PayRight will only disclose the information it has about you to the extent specifically required or authorised by law, for the purpose of managing your direct debit In accordance with these terms and conditions or with your implied or express consent.

11. General matters


11.1 PayRight may make changes as set out in clause 11.2 – 11.5 below.

11.2 PayRight can make the following types of changes if it applies them to a class of customers or to a product type or feature:
(a) changes to your payments (including changes to the amount, frequency or number of payments, the time of payment or how we calculate payments);
(b) changes to fees and charges (including introducing new fees and charges, change the amount of them or the time of payment);
(c) other changes which:
(i) reflect changes in law, an official directive, or the guidelines or requirements of a regulator;
(ii) impose, remove or adjust limits;
(iii) reflect changes to PayRight’s pricing;
(iv) reflect changes to PayRight’s business or technological systems;
(v) reflect current industry or market practice or conditions;
(vi) are administrative or correct a mistake or omission;
(vii) PayRight reasonably thinks you will benefit from; or
(viii) are reasonably necessary to protect PayRight’s legitimate interests.

11.3 PayRight can make some changes that will only apply to you.

These are:

(a) other changes which:

(i) reflect PayRight’s risk associated with you;

(ii) are administrative or correct a mistake or omission; or

(iii) reflect changes to PayRight’s business or technological systems; or

(b) any other change which reduces your obligations or gives you more time to pay.

11.4 PayRight will notify you in writing of a changes and when it commences. If PayRight changes the amount or frequency of payment of any fee or charge or imposes a new fee or charge or changes the amount or method of calculation, number, frequency or time for payment of any repayments then it will tell you in writing at least 30 days before the change takes effect, unless the change reduces your obligations under this Continuing Credit Contract in which case you will be notified in due course. Any amendment or variation of the Continuing Credit Contract does not give rise to a new contract.

11.5 It is important that the contact details you have given are up to date. If they are not, PayRight may not be able to notify you of changes.


11.6 PayRight does not waive a right, power or remedy if it fails to exercise or delays in exercising any right, power or remedy. A single or partial exercise of a right, power or remedy does not prevent another or further exercise of that or another right, power or remedy. A waiver by PayRight of a right, power or remedy must be in writing and signed by PayRight.


11.7 PayRight may assign, novate, transfer or otherwise deal with its rights under this Continuing Credit Contract in any way it considers appropriate and without notice to you. You must execute all documents which PayRight considers are reasonably necessary for these purposes

11.8 You must not assign, novate, transfer or otherwise deal with your rights or obligations under this contract.

Governing law

11.9 This Continuing Credit Contract is governed by the laws of Victoria, Australia and each party irrevocably and unconditionally submits to the non-exclusive jurisdiction of the courts of Victoria, Australia.


11.10 Any notice provided by you or PayRight under the Continuing Credit Contact must be in writing.

Liability for goods and services

11.11 PayRight bears no responsibility or liability in connection with or in relation to the goods or services purchased by you in respect of which you utilise your PayRight Zero Account. Any problems, issues or claims in relation to the goods or services acquired should be raised with the relevant Participating Merchant.


11.12 If any of the Terms and Conditions are held to be invalid, illegal or unenforceable for any reason then the affected Terms and Conditions will be severed from the Continuing Credit Contract and the remaining Terms and Conditions will remain valid and enforceable.

Defined Terms

In this Continuing Credit Contract:

  • “Amount of Credit” means the amount of credit available in connection with your PayRight Zero Account.

  • “Application” means an application to PayRight for a PayRight Zero Account.

  • “Application Form” means the application form you complete to apply for your PayRight Zero Account or a subsequent advance of credit.

  • “business day” means a day (not being a Saturday, Sunday or public holiday in that place) on which PayRight are open for business in Victoria;

  • “Credit and Repayment Schedule” means the schedule prepared in connection with an Application in accordance with the Terms and Conditions in relation to a purchase from a Participating Merchant.

  • “Continuing Credit Contract” means the contract between you and PayRight in relation to your PayRight Zero Account the terms of which are contained in these Terms and Conditions, each Application Form and each

  • “Credit and Repayment Schedule” entered into by you in respect of your PayRight Zero Account.

  • “Credit Limit” is the Initial Credit Amount plus any fees and charges debited to your PayRight Zero Account with the Initial Credit Amount or such other amount as we agree is your Credit Limit.

  • “Default Notice” means the written notice provided to you by PayRight notifying you that you are in default of your Continuing Credit Contract, setting out the particulars of the default and advising you on the means to rectify the default (if available).

  • “PayRight” means Devizo Pty Ltd ABN 24 605 753 535 and any wholly owned subsidiary of Devizo Pty Ltd and their successors and assigns”.

  • “PayRight Zero Account” means your continuing credit facility provided by PayRight.

  • “Initial Credit Amount” has the meaning given in clause 1.1.

  • “Late Payment Notice” means a notice provided to you by PayRight if you fail to make a payment by the due date for that payment.

  • “Participating Merchant” means an entity that will accept payment for goods and services by applying your PayRight Zero Account.

  • “Terms and Conditions” means these terms and conditions.

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